Frequently Asked Questions

Our repair costs vary depending on the issue and TV model:

• • Smart TV Software Issues: $65-$95
• • Sound System Repair: $75-$120
• • LCD/LED TV Repair: $85-$150
• • Power Supply Repair: $90-$140
• • Screen Replacement: $120-$300

All prices include diagnostic evaluation. Additional parts costs may apply. We provide a free estimate before starting any work.

Most repairs are completed within 24-48 hours once we receive your TV. The timeline depends on:

• • Software Issues: Usually same day
• • Basic Hardware Repairs: 24-48 hours
• • Parts Replacement: 2-5 days (depending on parts availability)
• • Screen Replacement: 3-7 days

We offer same-day and emergency repair services for urgent situations with additional fees.

We repair all major television brands including:

We work on LCD, LED, OLED, QLED, and Smart TVs from 32" to 75" screen sizes. If you have a different brand, please contact us to confirm compatibility.

Yes! We provide a completely free diagnostic evaluation when you proceed with repair service. This includes:

• • Complete examination of your TV
• • Identification of the problem
• • Detailed explanation of needed repairs
• • Written estimate for repair costs
• • Honest assessment if repair is cost-effective

If you decide not to proceed with the repair after the diagnosis, there's a $35 diagnostic fee. However, this fee is waived if you choose to have us perform the repair.

Absolutely! We stand behind our work with comprehensive warranty coverage:

• • 90-day warranty on all repairs and labor
• • Parts warranty matches manufacturer warranty (typically 90 days to 1 year)
• • Free warranty service if the same issue returns
• • Written warranty certificate provided with every repair

Our warranty covers the specific repair performed. It doesn't cover new issues or damage from misuse, but we're always happy to diagnose and quote any new problems.

We always provide honest advice about whether repair makes financial sense. Generally:

We'll always be honest about whether repair is your best option, even if it means less business for us.

Here's how to prepare your TV for service:

• • Document the problem: Note when it happens and what you see/hear
• • Gather accessories: Include remote control and power cord
• • Write down model info: Brand, model number, and screen size
• • Secure the screen: We'll handle packaging, but mention any existing damage
• • Clear access: Make sure we can easily reach your TV

Don't worry about cleaning or removing the TV from its mount - we'll handle everything safely. Just make sure to mention any special instructions when you call.

Yes! We understand that sometimes you need your TV fixed urgently. We offer:

• • Same-Day Service: Available Monday-Saturday for an additional $50 fee
• • Emergency Service: Available 24/7 including Sundays and holidays
• • Priority scheduling: For urgent business or special event needs

Emergency service includes:

• • Evening and weekend availability
• • Rush diagnostic and repair
• • Expedited parts ordering when possible

Emergency service fees vary based on time and urgency. Call (207) 990-3344 to discuss your emergency repair needs.

We accept multiple payment methods for your convenience:

• • Cash - Preferred method with 3% discount
• • Check - Personal or business checks accepted
• • Credit Cards - Visa, MasterCard, American Express, Discover
• • Debit Cards - All major debit cards

Payment is due upon completion of service. For larger repairs over $300, we can arrange a payment plan with 50% down and the balance upon pickup. We provide detailed receipts for all services.

We provide service throughout Maine with different service areas:

• • Primary Area (0-25 miles): Standard rates, no travel fee
• • Extended Area (25-50 miles): Small travel fee may apply
• • Statewide Emergency: Available throughout Maine with emergency fees

Our primary service area includes communities within 25 miles of our location at 339 Husson Ave. For locations outside this area, please call us to discuss travel arrangements and any additional fees.

We're committed to serving Maine customers and will work with you to find the most cost-effective service option for your location.