Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Name and contact information (phone number, email address, physical address)
• TV brand, model, and problem description
• Service preferences and scheduling information
• Payment information (processed securely through third-party providers)
• Communication records (emails, phone calls, service notes)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device type and operating system

2. How We Use Your Information

We use your information to:

• Provide TV repair services and customer support
• Schedule appointments and communicate service updates
• Process payments and maintain service records
• Improve our services and website functionality
• Send service reminders and maintenance tips (with your consent)
• Comply with legal obligations and resolve disputes

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

Service Providers

We may share information with trusted third parties who help us provide services:

• Payment processors for secure transaction handling
• Parts suppliers for warranty and repair purposes
• Scheduling and communication platforms

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4. Data Security

We implement appropriate security measures to protect your information:

• Secure data transmission using SSL encryption
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records
• Employee training on privacy and security practices

5. Cookies and Tracking

Our website uses cookies to improve your experience:

Essential Cookies

Required for basic website functionality, including:

• Remembering your cookie preferences
• Maintaining secure connections
• Form submission functionality

Optional Cookies

With your consent, we may use cookies for:

• Website analytics and performance monitoring
• Personalizing your experience
• Understanding how visitors use our website

You can manage cookie preferences through our cookie banner or your browser settings. For more details, see our Cookie Policy.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we have about you
• Update: Correct or update your personal information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your information
• Portability: Receive your data in a portable format

To exercise these rights, contact us at kingmyers@wallstechtv.com or call (207) 990-3344.

7. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Honor warranty obligations
• Comply with legal and tax requirements
• Resolve disputes and enforce agreements

Typically, we retain customer information for 7 years after the last service interaction, unless you request earlier deletion or longer retention is required by law.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: